An important part of fulfilling the promise for our customers is providing peace of mind. Client Correspondent Keila Barnhart understands the value of that promise. “Compassion comes naturally when you have been in the customer’s shoes, and the confusion and pain of being involved in a car accident is still engraved in my mind. I didn’t know what to do or where to turn for help.” Now, Keila is on the receiving end of those frantic phone calls. “You can hear it in their voice - the fear, the worry.” Not only can Keila empathize with the caller, her bilingual skills provide an extra level of comfort for policyholders who don’t speak English. “I know how it feels when you truly need to communicate the precise information in that moment and the person on the other end of the phone doesn’t understand. Their frustration is palpable. It’s such a joy to let them know they are being heard and understood. It brings them such peace!”
