Roadside Assistance Program

Available 24/7 by calling 888.263.2924 or visiting centralinsurance.rsahelp.com.

Every Central personal auto policy includes our Roadside Assistance Program—no sign-up required. Central is partnering with top-rated service provider Agero to ensure exceptional service when you need help on the road. The program provides access to a comprehensive network of vetted and insured roadside assistance and tow providers. If your personal auto policy includes at least $100 in Towing & Labor coverage, most of these services are complimentary.

  • Towing services to tow your disabled vehicle to the nearest repair facility or your chosen facility (extra charges may apply if a different facility is chosen depending on your policy’s Towing & Labor coverage limits)

  • Lyft transportation option is available for certain members who call to request towing services

  • Tire changes at the location of the vehicle

  • Winching services when stuck in the snow or mud

  • Fluid delivery of any fluids (gas, water, oil, etc.) (1)

  • Jump-start in the event of a dead battery

  • Lock-out services to unlock the vehicle or assist if the key is lost or broken(2)

If your policy has less than $100 Towing & Labor coverage (including no Towing & Labor coverage) on the vehicle, you still have access to the great benefits of this program. Payment will be required at point-of-service to pay the difference between the vehicle’s Towing & Labor coverage limit and the Roadside Assistance service fee.

We recommend that all vehicles with comprehensive coverage have a minimum of $100 in Towing & Labor coverage to avoid incurring any out-of-pocket expense.(3) Central Signature®, Central Mutual Summit®, and Auto Plus coverages automatically include the requisite Towing & Labor coverage for all policy vehicles, even those without comprehensive coverage! Visit the Roadside Assistance page on myCentral to learn more about services available with your policy. For questions about your personal auto coverage, contact your independent Central agent.

The policy coverages described above are in the most general terms and are subject to the actual policy exclusions and conditions. For specific coverage details and policy exclusions, refer to the policy itself or contact a Central agent.

(1) The cost of fuel for more than two gallons and all other cost of fluids is the responsibility of the stranded motorist.

(2) The cost of key replacement is excluded.

(3) Disabled vehicles are always towed to the nearest qualified repair facility. For certain makes/models, additional charges may apply.