Tony: Having never gone through anything like this there was a steep learning curve for the entire family. Mike didn’t just tell us what would happen, he really educated us on each step of the process, putting things in terms that we could understand. My wife was the point person, but her parents were the decision-makers. Mike recognized that seniors can have different expectations about the pace of the process. He broke down every step, explaining the ‘why’ in a way that satisfied them in terms of timing.
Lisa: The first thing we had to arrange was a place for our parents to stay. We were more than willing to take them in, but they wanted their own space. We knew someone with a condo available, and within four days Mike had arranged for them to move into that space. I’ve heard horror stories of claims with other insurers remaining open for years, but that was far from our experience with Central. When we told Mike we needed something, he listened and helped make it happen.”
Until you experience it, you don’t realize how a tragedy like this impacts your entire family. The fire took our parents’ home, but the loss was felt by each of us. Their house was the place we spent years building great memories, and in a single day all we were left with were those memories. There were days I wasn’t sure how we could move forward, but Mike took a devastating life ordeal and gave us a sense of security that it would all be okay. That level of care and compassion helped me realize that we could move on with all the memories—just in a different way.
We’re not people who write letters for customer service, but we were so compelled by the difference Mike and Central made for my parents and family that we sat down and wrote a letter. I had to let someone know. You sometimes hear insurance companies get a bad rap, but I only have good things to say about Central. As a policyholder, you send in a check each month, but most people don’t really dig into their policy or know what they’re paying for. Now we understand. If something tragic happens, it means having people who are there for you and on your side when you need it most. I wouldn’t say anything about the fire was positive, but our relationship with Central most definitely is. Nobody ever wants to go through a situation like this, but having Mike and Central guide us through the process made all the difference. You were here for us at the worst time of our lives, and we can’t thank you enough.
