From the first day of the freeze we had claims rolling in like nothing we had ever experienced before—169 claims over a four-day period. Adding to the overwhelm was the fact that most of our staff was at home with no power. It was incredible to be able to delegate and lean on Central for help handling the massive volume of Uri calls. Your team rose to the occasion, assuring our customers that they would be cared for each step of the way. Central also gave our policyholders permission to do what they needed to do to stay safe, which was exactly what people needed to hear most in that moment.

In addition to the storm, we were facing rising construction costs. There were other carriers that got defensive, pushed back and made things more difficult, but we had none of that with Central. Your team understood that nobody chose for this to happen and nobody could have prevented it. Instead of pointing fingers, Central was quick to seek solutions and find a way forward that worked for everyone. While other carriers were slow to shift into action, Central came at it with a mindset of, “Let’s be fair. Let’s get this resolved. Let’s fulfill the promise.”