Central offers convenient claims reporting options 24 hours a day, seven days a week:
For glass claims, please report your loss to Central before beginning repairs to ensure proper coverage:
Refer to our blog posts for more information on reporting and managing claims:
What to Do When You Get in a Car Accident
5 Tips for Speeding Up The Claims Process
How to Handle a Total Loss Vehicle Claim
You can choose how you’d like to receive your claim payment from Central so you can get paid quickly in a way that suits you:
When your claim is ready for payment, you will receive notification via email or text. Click into our customer payment portal and choose your preferred payment method.
We hope you never need our claim services, but should you experience a loss, we are pleased to offer you the security and convenience of these payment options.
Click here to learn about our claims service.
Available 24/7 by calling 888.263.2924 or visiting centralinsurance.rsahelp.com.
Every Central personal auto policy includes our Roadside Assistance Program—no sign-up required. Central is partnering with top-rated service provider Agero to ensure exceptional service when you need help on the road. The program provides access to a comprehensive network of vetted and insured roadside assistance and tow providers. If your personal auto policy includes at least $100 in Towing & Labor coverage, most of these services are complimentary.
If your policy has less than $100 Towing & Labor coverage (including no Towing & Labor coverage) on the vehicle, you still have access to the great benefits of this program. Payment will be required at point-of-service to pay the difference between the vehicle’s Towing & Labor coverage limit and the Roadside Assistance service fee.
Central Signature® and Central Mutual Summit® coverages automatically include the requisite Towing & Labor coverage for all policy vehicles, even those without comprehensive coverage. Visit the Roadside Assistance page on myCentral to learn more about services available with your policy. For questions about your personal auto coverage, contact your independent Central agent.
See our blog post Agero: Central’s Roadside Service for Personal Auto Policyholders to learn more.
The policy coverages described above are in the most general terms and are subject to the actual policy exclusions and conditions. For specific coverage details and policy exclusions, refer to the policy itself or contact a Central agent.
(1) The cost of fuel for more than two gallons and all other cost of fluids is the responsibility of the stranded motorist.
(2) The cost of key replacement is excluded.
(3) Disabled vehicles are always towed to the nearest qualified repair facility. For certain makes/models, additional charges may apply.
Call 877.311.0074 to report a workplace injury.
Central’s Nurse Hotline provides you and your employees 24/7 access to medical advice from registered nurses. They will answer the injured employee’s questions, help them decide on the best course of action for their care, and ensure early intervention for return-to-work programs.
New York Workers’ Compensation Direct Deposit and Debit Card Authorization Form
For more information, read our blog post How to Use Central’s Nurse Hotline for Work Injury Reporting.